about us

We deliver quality and affordable solutions

It is the mission of Laser Holdings Ltd to provide clients with top-quality call center services 24 hours a day. A service that provides our clients with the greatest chance of communicating with their end customers.

We do B2B and B2C services including both inbound and outbound calls. We have dedicated and well-trained customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, making retention calls to retain existing customers.

Handling high call volume, business branding, Online (social media) Engagement, and management or general information requests, Laser Holdings has the people with the expertise to professionally service those needs.

Our Mission

To stimulate growth through individualized and close interactions to facilitate and bridge the gap between society and brands.

Our Goal

To lead organizations and the society in creating valuable, lasting, and beneficial relations.

Our Core Values

Integrity

We are honest and hold the highest level of transparency

Integrity

We are honest and hold the highest level of transparency

Teamwork

We are passionate about our work and It's all about clients

Teamwork

We are passionate about our work and It's all about clients

Professionalism

We deliver work outcomes to agreed quality standards and timescales

Professionalism

We deliver work outcomes to agreed quality standards and timescales

Creativity & innovation

helps to solve problems, generate more ideas and concepts

Creativity & innovation

We help solve problems, generate more ideas and concepts for our clients

Ownership

We value our clients' work and pursue their desired results

Ownership

We value our clients' work and pursue their desired results

Respect for the client

We hold our clients with high regard & treat them with courtesy, politeness, and kindness

Respect for the client

We hold our clients with high regard & treat them with courtesy, politeness, and kindness

Our Leadership

Having a versatile qualified, capable, and robust team; we have been able to serve our clients with top-notch solutions for their businesses.

Laser Holdings is a limited liability company registered in Uganda for tax purposes. Its founder is Mr. Abiola Paul Nyika, a telemarketing and financial markets enthusiast, He has brought together a highly respected group of telemarketing and customer relations specialists who have a total of 7 years of combined experience with this industry.

The company has its main offices in Kampala. The facilities include office spaces, conference rooms, and a phone center.

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Alumni

Kiberu Derek

Manager in charge of Audit, Assurance and Business Advisory Services Department

Kiberu Derek, BSC, (Quantitative Economics), ACCA (UK), CPA is the Manager in charge of Audit, Assurance and Business Advisory Services Department. He trained with the Firm and has since practiced public accounting as a member of staff of both the local accounting firm and the regional accounting firms; as a Manager; and as the lead and technical-in-charge of most of the Firm’s audit assignments; commercial, international and not for profit organizations.

He has conducted several external audits including NGOs both local and international, banks, insurance companies, manufacturing companies etc for the past 10 years and has extensive experience representing clients in that capacity. Derek is a member of the ACCA-UK, CPA-Uganda and CPA- Rwanda.

Parity Twinomujuni

Director, Risk Consulting and Internal Audit

Parity Twinomujuni, B.Com, IAA is the Director, Risk Consulting and Internal Audit. Parity has a very extensive knowledge and experience in internal audit and risk consulting. He is a past president of the Institute of Internal Auditors (Uganda Chapter).

Mary Gorreth Nansamba

Director with special responsibilities for the Firm’s Human Capital Management & Development Services

Mary Gorreth Nansamba, BBA, MHRM is the Director with special responsibilities for the Firm’s Human Capital Management & Development Services. She is a member of the Human Resources Managers’ Association of Uganda (HRMA-U), and the Federation of Uganda Employers.

She has a wealth of experience in demonstrable principles of organization, management and public administration and very good knowledge of labour laws requirements. She is experienced and familiar with human resources issues in both the public and private sector environment including parastatal bodies and projects.

She also has good experience in strategic/development human resource planning for both the public and private sectors. She is endowed with a wealth of experience in developing Human Resources and Administration policies, procedures and guidelines and taking a lead in their induction and implementation. She is also develops and maintains good human resource practices in areas of selection and recruitment, performance management systems and evaluation, reward and benefits package, exit management procedures and staff development.

She is adequately skilled in handling human resource management and development, including training, job classification, staff appraisals and job evaluation; staff re-structuring; job profiling, analysis and grading; manpower planning; staff re-structuring; developing Human Resource manuals; managing dispute resolutions and developing disciplinary guidelines.

George Rwabajungu

Director, Treasury Management Services

George Rwabajungu, B.Com, MBA, FCCA, CIMA, CPA (U), PGD (Management) is the Director, Treasury Management Services. He has a hands-on approach in Financial Management including developing feasibility studies and business plans, Treasury and cash flow management, Budget development and forex management.

Deborah Joyce Mulondo

DIRECTOR IN CHARGE OF TAX ADVISORY & CORPORATE REGULATORY SERVICES DIVISION

Deborah Joyce Mulondo B com, DITA, ACCA is the Director in charge of Tax Advisory & Corporate Regulatory Services Division. She has over 28 years’ experience in accounting, auditing and tax management.

She has worked for the Ministry of Finance and Uganda Revenue Authority for the bigger part of her life, before she retired into the private sector where she is working with us. She has wide experience in auditing both government and not for profit organisational including multinational institutions.

She has also accomplished various assignments from a wide range of local and multi-national clientele by way of tax audits and assessments, tax consultancy and compliance services in the Manufacturing, General Business, International Trade, Service industry including Banking and not for Profit Organisations.

Emmanuel L.K Mateega

PARTNER IN CHARGE

Emmanuel L.K Mateega is the Partner in charge of general duties. He is a Chartered Certified Accountant (FCCA-UK), CPA (K) and a founding member, CPA (U).

He has substantial experience in audit, accountancy and financial management in the UK; Kenya and Uganda.

He has wide experience in handling donor-funded projects such as the Universal Primary Education (UPE) programme implemented by the Ministry of Education and Sports, as well as having carried out many other consultancy assignments.

Ulrich C. Johnson

PARTNER IN CHARGE

Ulrich C. Johnson is the Partner in charge of the Audit and Business Advisory and Assurance Services Division. He is also responsible for technical development and quality control as well as training and staff development.

He is a Chartered Certified Accountant (FCCA-UK), a chartered accountant (ACA-Sierra Leone), and a CPA (Uganda) with a B.Sc. economics degree from Fourah Bay College, University of Sierra Leone (in affiliation with Durham University-UK).

He has substantial experience in audit, accountancy, tax, divestiture, restructuring and general consultancy services, obtained in diverse sectors while working with two of the top international accounting Firms in London, UK, Far East, Kenya and Uganda. He has wide experience in handling donor-funded projects obtained at the United Nations, in Nairobi.

He is a member of the ACCA UK Practising Society and holds practising entitlements in the UK and Europe.

He served as a member of the ICPAU Accounting and Auditing Standards Committee and is also an examiner for the Institute.

Ulrich C. Johnson

PARTNER IN CHARGE

He is a member of the ACCA UK Practising Society and holds practising entitlements in the UK and Europe.

He served as a member of the ICPAU Accounting and Auditing Standards Committee and is also an examiner for the Institute.